Refund policy
The Email Machine comes with one promise: match your agency's results, or get every euro back.
The match-your-agency guarantee
- What we compare: the share of your total revenue that comes from email, as Klaviyo shows it (attributed revenue as a % of total).
- Before: the last 30 days your agency, or you, ran your email.
- After: the first 30 days after your Email Machine flows and campaigns went live.
- Lower than before? You get a 100% refund of the licence fee for that store.
To be fair to both sides
- Both periods are 30 days long.
- The flows were switched on and the weekly campaigns were sent, as set up in the app.
- If your total revenue changed by more than 30% between the two periods, we compare email revenue in euros instead of the share.
How to claim
- Within 14 days after your first 30 days, send us a screenshot of both periods from your Klaviyo dashboard ("Business performance summary").
- Message us on WhatsApp or by email (support email) with your order number.
- We reply within 2 working days and refund to your original payment method. Your bank may take 5 to 10 days to show it.
After a refund
The activation key for that store is switched off and you stop using the Email Machine. Everything it already made for your store (emails, flows, photos, plans) stays yours.
Other refunds
The Email Machine is digital and sold to businesses only, so there is no 14-day cooling-off period. Outside the guarantee, we refund double charges and payments for keys that were never activated, within 30 days of purchase.